We are recruiting for an exceptional Front of House Coordinator to work in a high-end Aesthetic clinic near Clapham
Your will essentially provide patients with the highest standard of customer service at all times and ensure that all clients have a flawless patient journey from first contact, to initial consultation right through to after care. You will be responsible for driving the business and ensuring clinic protocols are followed at all times. You will supervise the team and ensure a smooth running of appointments and drive staff towards set targets. You will need to be experienced in handling customer complaints and resolving them in a compassionate, professional manner
You will be the client’s first contact with the clinic and will be responsible for acting as the patient concierge, greeting client’s in the clinic, dealing with telephone and email enquiries while ensuring clients have a seamless treatment journey.
You will be responsible for converting patient enquiries into booking’s and have the opportunity to earn commission on your conversions.
You will also advise client’s on treatments and services, take bookings and payments while maintaining the clinic’s exceptional customer service standards.
You will ensure that all patient records are kept up to date and be responsible for managing the practitioner diaries to ensure the clinic is running efficiently.
You will handle general day to day activities such as opening and closing the clinic, ensuring the clinic is presented to the best standard at all times, that all staff are following clinic protocols.
You will advise clients on Cosmeceutical skincare products, and you will have the chance to earn commission on your sales.
Essential Skills and Experience
You must have previous Aesthetic clinic coordinator or management experience
Broad knowledge of the Aesthetics industry
You must be highly organised
Excellent customer service and communication skills
Experience of working in a similar high-end environment
Experience of working towards targets-and achieving/ exceeding targets
A professional telephone manner
Immaculate written English
Excellent IT and admin skills
Ability to work independently and stay calm while working under pressure and multi-tasking
Excellent organisational skills
A polished appearance and professional manner
Package on offer:
Salary: £12 – £15 per hour
Bonus of £200 per month when the clinic hits target
28 days holiday
Family and friends discount
Full Time role working 5 days a week
You will always have Sundays off and one day in the week
Only work 2 Saturdays a month