Begin with the end in mind. Ask yourself what you are hoping to achieve and build your questions around that. Structure your questions in such a way that you gain insight into the client experience. Instead of asking “How was your treatment today” rather ask “What could we have done differently today that could have made your experience even better?” Listen to what your customers have to say. They are providing you with an action plan on what can be implemented to improve the experience. See what the quick wins are and apply these as soon as you can. Read the full article here:
Happy Hiring Article published in Scratch Magazine, April 2018 edition.
Article appearing in Vitality Magazine, The BABTAC & CIBTAC magazine for therapists worldwide
We recently attended the launch of Caudalie Boutique Spa’s newest branch in Clapham. Caudalie has established the world’s most luxurious range of Vinothérapie products, which harness the antioxidant properties of grapes to regenerate and rejuvenate the skin.
A good CV is the first step to getting that job. It is your opportunity to make yourself stand out from the competition. But how do you write a winning CV?
Linda Hill and James Caan from Dragons’ Den at the Recruitment Entrepreneurs Event in London.
Champneys Resort in Tring, Hertfordshire, was the venue for the UK Spa Association’s garden party, where we had the opportunity to network with industry professionals whilst enjoying the beautiful surroundings at this stately home once owned by the Rothschild family, and set in 170 acres of rolling parkland.
What a wonderful opportunity for Linda Hill to exhibit at the Professional Beauty Trade Show held at The Cape Town International Convention Centre (CTICC).