We were invited to the grand opening of the exquisite Gazelli House Spa, and it was such a privilege to be asked to provide them with staff.
“Hire for Attitude. Therapists should realise the importance of customer service and go out of their way to make their customers happy.” Linda Hill
Linda was invited to speak at the Professional Beauty expo in Cape Town on how to find, retain and motivate your staff.
The beautiful Cannizaro House Hotel in Wimbledon was the perfect setting for the launch party of “Style Ambition”, a style consultancy business. Guests were treated to mini manicures by one of our temps.
The Prosecco was flowing at our year-end celebration at the stunning London Edition Hotel.
A.M.E and Dionne Bromfield performed at the celebrity summer party of Warehouse. One of our talented temps was on hand to provide manicures to the stylish jet set.
For 27 years the RADs has championed the very best of recruitment marketing. We were fortunate to celebrate with other leading recruitment specialists at the Grosvenor House Hotel in London.
Linda Hill shared inspirational business and life lessons with a large group of chartered accountants in London. Her talk supercharged motivation and encouraged others to turn their dreams into reality and realise their goals for the year.
If you have not tried afternoon tea at The Wellesley Hotel then go and treat yourself. Gorgeous setting with food that looks too good to eat and the perfect setting for our year end function.
1. Take responsibility
So many staff members blame others when things go wrong. If you have messed up, admit it. If you forgot to do something, say it. Be honest. If you have not reached your sales targets don’t blame circumstances. Instead make a pact with yourself that you are going to work harder to make it happen next time and reach your set targets. Bosses want staff members who are honest, have integrity and take responsibility
2. Be proactive
Don’t wait for your manager to tell you what to do. Ask what you can do for them instead or use your initiative and go and do something that will benefit the company. Avoid trying to look busy. This is a complete waste of your time. Your job will become more meaningful if you take on extra tasks or assist others.
3. Use your common sense
When in doubt on how to handle a situation put yourself in the shoes of the customer and think how they would like to be treated. When faced with a crisis think of possible solutions on how to solve the problem. Think what would be the best outcome and what could you do to move closer to this outcome.
4. Be detail orientated
Attention to detail is what makes the difference between a job done and a job well done. Don’t just rush a job just for the sake of getting it done. Take pride in your work. When dealing with customers it is often the small little details that they notice and what sets you apart from others.
5. Be punctual
Bosses want staff that arrive on time and manage their time well. Staff that arrive early so when their actual shift starts they are ready to go. There is nothing worse than a client already waiting for their treatment when a therapist walks through the door.
6. Be reliable
Bosses want staff that they can count on. People that are there no matter what. Great people will do things without being asked or reminded.
7. Be honest
Relationships are built on trust. Bosses want staff that are honest and trustworthy. People that have integrity.
8. Be respectful
Bosses want staff that show respect for their clients and also to other members of the team. Someone who does not gossip and is professional at all times.
9. Go the extra mile
The quickest way to your bosses’ heart is to go the extra mile. Employees that stand out and make a difference are the ones that put in more than what is expected of them. They perform tasks out of their job description because they want to help the business and help their colleagues perform better.