If you have not tried afternoon tea at The Wellesley Hotel then go and treat yourself. Gorgeous setting with food that looks too good to eat and the perfect setting for our year end function.
1. Take responsibility
So many staff members blame others when things go wrong. If you have messed up, admit it. If you forgot to do something, say it. Be honest. If you have not reached your sales targets don’t blame circumstances. Instead make a pact with yourself that you are going to work harder to make it happen next time and reach your set targets. Bosses want staff members who are honest, have integrity and take responsibility
2. Be proactive
Don’t wait for your manager to tell you what to do. Ask what you can do for them instead or use your initiative and go and do something that will benefit the company. Avoid trying to look busy. This is a complete waste of your time. Your job will become more meaningful if you take on extra tasks or assist others.
3. Use your common sense
When in doubt on how to handle a situation put yourself in the shoes of the customer and think how they would like to be treated. When faced with a crisis think of possible solutions on how to solve the problem. Think what would be the best outcome and what could you do to move closer to this outcome.
4. Be detail orientated
Attention to detail is what makes the difference between a job done and a job well done. Don’t just rush a job just for the sake of getting it done. Take pride in your work. When dealing with customers it is often the small little details that they notice and what sets you apart from others.
5. Be punctual
Bosses want staff that arrive on time and manage their time well. Staff that arrive early so when their actual shift starts they are ready to go. There is nothing worse than a client already waiting for their treatment when a therapist walks through the door.
6. Be reliable
Bosses want staff that they can count on. People that are there no matter what. Great people will do things without being asked or reminded.
7. Be honest
Relationships are built on trust. Bosses want staff that are honest and trustworthy. People that have integrity.
8. Be respectful
Bosses want staff that show respect for their clients and also to other members of the team. Someone who does not gossip and is professional at all times.
9. Go the extra mile
The quickest way to your bosses’ heart is to go the extra mile. Employees that stand out and make a difference are the ones that put in more than what is expected of them. They perform tasks out of their job description because they want to help the business and help their colleagues perform better.
The Sea Containers on the South Bank was the perfect venue to celebrate the end of a successful year. The restaurant overlooks St Paul's cathedral and the sharing platters are out of this world.
Super Trash is a super cool Dutch designer label for girls. One of our fabulous beauty temps provided non-toxic Little Bu manicures at the event in Selfridges.
Featured in the newsletter of Hidden Beauty, “Sixty Seconds with Linda Hill” can be read in full at:
Linda was asked to join the panel of speakers at the Education Summit at Professional Beauty in Manchester.
This year we had the privilege to celebrate at the award winning Petersham Nurseries near Richmond Park.
Linda Hill was in attendance at the spectacular launch party of Totally U Beauty, in East Twickenham. We were treated to pink champagne and the prettiest cupcakes.
You should hire team members that will fit with your culture and share your values. When you have a team that get along, you will create a positive working environment where people are motivated to work hard and look after your customers. When staff members share your values they will do more than just what is expected of them.