How to impress the boss and move up the career ladder

1. Take responsibility

So many staff members blame others when things go wrong. If you have messed up, admit it. If you forgot to do something, say it. Be honest. If you have not reached your sales targets don’t blame circumstances. Instead make a pact with yourself that you are going to work harder to make it happen next time and reach your set targets. Bosses want staff members who are honest, have integrity and take responsibility

2. Be proactive

Don’t wait for your manager to tell you what to do. Ask what you can do for them instead or use your initiative and go and do something that will benefit the company. Avoid trying to look busy. This is a complete waste of your time. Your job will become more meaningful if you take on extra tasks or assist others.

3. Use your common sense

When in doubt on how to handle a situation put yourself in the shoes of the customer and think how they would like to be treated. When faced with a crisis think of possible solutions on how to solve the problem. Think what would be the best outcome and what could you do to move closer to this outcome.

4. Be detail orientated

Attention to detail is what makes the difference between a job done and a job well done. Don’t just rush a job just for the sake of getting it done. Take pride in your work. When dealing with customers it is often the small little details that they notice and what sets you apart from others.

5. Be punctual

Bosses want staff that arrive on time and manage their time well. Staff that arrive early so when their actual shift starts they are ready to go. There is nothing worse than a client already waiting for their treatment when a therapist walks through the door.

6. Be reliable

Bosses want staff that they can count on. People that are there no matter what. Great people will do things without being asked or reminded.

7. Be honest

Relationships are built on trust. Bosses want staff that are honest and trustworthy. People that have integrity.

8. Be respectful

Bosses want staff that show respect for their clients and also to other members of the team. Someone who does not gossip and is professional at all times.

9. Go the extra mile

The quickest way to your bosses’ heart is to go the extra mile.  Employees that stand out and make a difference are the ones that put in more than what is expected of them. They perform tasks out of their job description because they want to help the business and help their colleagues perform better.


Recruitment 101

You should hire team members that will fit with your culture and share your values. When you have a team that get along, you will create a positive working environment where people are motivated to work hard and look after your customers. When staff members share your values they will do more than just what is expected of them.


Is your CV really selling you?


  • Always type your CV in a font that is easy to read
  • Make sure your dates are chronological, starting with the most rccent
  • Check for gaps in your CV and make sure that each year is accounted for
  • Tailor make your CV to the job that you are applying for
  • Try and keep your CV short and concise – 2 pages is ideal

How to retain your staff


  • Respect and value the importance of each employee’s job
  • Team spirit is an essential ingredient for performance and success
  • Share a common goal – employees need to know where they are heading
  • Invest in development and training – employees need to experience growth and not stagnate
  • Empower your staff – let them take ownership – believe in them
  • Realistic job preview – don’t raise expectations when you interview prospective employees
  • Appreciate them and say thank you frequently
  • Accommodate individual working hours where possible – if people are forced to work shifts that don’t suit them they will leave